How to add Track Your Order page at 3dcart in 5 mins

Andrew Chan


If you run a 3dcart store and want to let your customers track orders within your website, this simple step-by-step guide will help you insert a FREE tracking widget powered by AfterShip to your 3dcart page. Your visitors can input a tracking number and display the tracking results.

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Tags: 3dcart

Best Package Tracking iPhone Apps

Andrew Chan


If you shop online often, package tracking app should be on your top list of iPhone apps. Other than the official carrier app from USPS, UPS or FedEx, you probably need a universal package tracking app as online stores use various carriers to ship your order. In this post, I will recommend you 3 best package tracking apps that help you find out where your order is easily on iPhone.

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Tags: apps iphone

How to add Track Your Order page at Shopify in 5 mins

Andrew Chan


If you run a Shopify store and want to let your customers track orders within your website, this simple step-by-step guide will help you insert a FREE tracking widget powered by AfterShip to your Shopify page. Your visitors can input a tracking number and display the tracking results.

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Tags: Shopify

Introducing AfterShip Module for PrestaShop

Andrew Chan


Following our recent relaunch of AfterShip in mid-July 2013, the AfterShip team is now focusing on building new integration with shopping carts and carriers. Today, we launch a FREE AfterShip module for PrestaShip that allows stores to track and monitor all shipments automatically in one place.

[10-min Installation] Download AfterShp Module for PrestaShop

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AfterShip leave beta today

Teddy Chan


AfterShip was found in 2011 Nov, while I met Andrew and Dante (another co-founders) in the HK Startup Weekend HK.

At that time AfterShip was only an idea, an idea that to help all online merchants to track, monitor their shipments, and notify their customers.

We hope to solve the merchant's customer service pain, make their customer happy and increase their customer loyalty.

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Tags: aftership

AfterShip introduces Webhook

Andrew Chan


AfterShip launches webhook for users to collect information about different delivery events as they happen in near real-time. By providing a URL and select the events, AfterShip will send the data you request to the URL whenever the events take place (e.g. out for delivery or delivered).

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Tags: webhook

New Feature: Courier Priority

Andrew Chan


AfterShip automatically detect the courier of each shipment based on its tracking number format. While AfterShip supports over 70 couriers, the same tracking number format may clash with multiple couriers. In this case, you will want to tell AfterShip which courier you're actually using, i.e. set a courier priority for your AfterShip account.

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Tags: tracking

How many times do people track a package?

Andrew Chan


The question comes into my mind when we ask ourselves how important should an online store allow customers to track within the site. How frequent do people track a shipment? UPS suggests 2.42 times per shipment based on their 2012 fact sheet.

  • Daily delivery volume =16.3 million packages &  documents
  • Online tracking Average = 39.5 million daily tracking requests

Let's do some simple Maths. Assume your online store:

  • Monthly sales =  5,000 orders / shipments  from 5,000 customers
  • Monthly Tracking volume = **12,100 times (2.42 per order)

If your store provides an easy way for customer to track a shipment within your website, you can turn tracking shipment into an opportunity to make customers return for cross-selling. i.e. 12,1000 extra visits per month.

AfterShip API helps online store to show delivery status within store, customers do not even need to input a tracking number! Alternatively, we also launched a FREE tracking widget for online shop with basic technical support.

Demo store - Go to "Order History" after login**

For any questions, please contact me at andrew@aftership.com

Tags: data

Tracking Number & Area Code

Andrew Chan


Do you know that some carriers require users to input both tracking number and area code (or postalcode) for tracking a shipment? We believe this is to avoid duplicate records in their tracking system and also strengthen the privacy protection of the tracking number. When you track such shipment in AfterShip, you can enter the tracking number followed by ":" and area code (XXXXXXXXXXXXX:YYYY). Read more for more examples.

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Tags: aftership

500K Notifications Sent

Teddy Chan


Thanks to the techcrunch story about AfterShip in Jan 2013 - we saw a significant growth of notifications sent in the past month. AfterShip just sent over 500K notifications for thousands of online stores to their customers. Keep your customers informed when the order is shipped, out for delivery, delivered or exception happens! Sign up free and start tracking your shipments and upgrade to Premium to notify your customers.  AfterShip now supports 50 carriers!

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Tags: aftership

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