With AfterShip's latest integration, enterprise plan users can enable customers to subscribe to delivery updates via Facebook Messenger notifcations. Facebook Messenger has been a key channel for brands to communicate to customers given its high open rate and click through rate.

What's the best? it is a totally white-label solution unlike other solutions in the marketing. Meaning the notifications are sent from your Page.

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What customers see

By connecting your Facebook Page to your AfterShip account and enabling the notficiation triggers for Facebook Messenger, your branded tracking page will automically show a new option for customers to subscribe to tracking updates. As a brand, you can also customize which events to notify customers via Facebook Messengers, e.g. in transit, delivered.

Upon clicking "Send to Messenger", customer will immediately receive a subscription confirmation notification at Messenger. User can also unsubscribe any time as well, and a confirmation message will be sent out immediately.

Upon the major delivery updates, subscribers will then receive an automatic message sending from your Facebook Page. The message also include a one-click trackink link and unsubscribe button.

Brand can select which delivery events to notify customers:

  1. Info received (label is printed)
  2. In transit
  3. Out for delivery
  4. Delivered
  5. Failed attempt
  6. Exception

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What're you waiting for? Talk to our sales team for this enterprise feature.